Visitor
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1 Message
Complaint
How do I file a complaint or contact corporate? I have been trying to repackage my mom's services without success. Agents keep lying. One agent said they would call us back and never did. Another agent ended the chat because didn't want mobile services. What is going on here? My mom is an elderly person on a fixed income and shouldn't be stressed about her services constantly being in jeopardy of being suspended. Just last week her telephone was not working and we had to fix it. The phone was out for approximately 1 week and the agent promised a credit, but when we refused mobile she ended the chat.
XfinityMatthew
Official Employee
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1K Messages
3 hours ago
Hello @user_k7ko5o I am sorry to hear about your experience changing the plan on your mother's account. While our mobile can be a great savings for certain customers it certainly isn't required to adjust the plans. We are a corporate team and can certainly help review the account and help with any changes or billing questions you have. We can also help file complaints to the proper teams if you wish to do so.
To get started on this please send us a direct message with your full name, the account holder's name if different and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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