Complaint

I am very frustrated at this time. I have spent a great deal of time to ensure my bill was corrected and be charged $176.36 this month but I was $226.39 was withdrawn. Even after speaking with agents several times and reassured I would be billed $176.36.

your AI system is very frustrating that it would not allow me to speak with an agent when it couldn’t fix the issue at hand.

what do I need to do to receive a credit to my account (and compensation for all my time I have spent to be told it was fixed but was not).

Responses

XfinityGabriel

Official Employee

•

2.4K Messages

11 days ago

user_ep296s, Hi there! Thanks for taking the time to reach out. I can understand the importance of having your bill corrected as a customer myself. I am sorry to learn that we have made you feel this way. You've knocked on the right door in virtual land. Our team of experts is dedicated to resolving billing concerns such as this over social media. We will do everything within our power to turn this around. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

0

Billing

user_ep296s

Complaint

XfinityGabriel

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