6 Messages
COMPLAINT WORST COMPANY EVER!
I switched jobs and have a past due payment. Yesterday I spoke with chat and they promised me that I would be able to pay on the 5th of February and keep my service. I woke up today and it is now shut off. I was completely lied to and Xfinity does not help you! I am not able to chat and when I call, they tell me to contact chat. This was the chat:
Hi Courtney, thank you for contacting Xfinity. My name is Richard. I see you may have questions about your bill. Is that correct?
I apologize for the inconvenience
Let me check this for you.
To get started, may I have your full name to confirm the account?
Thanks for confirming.
Please allow me 2-3 minutes while I review the account.
Thank you!!
Let me send you the signal.
Thank you!!
Please restart your modem.
Please let me know once complete.
Yes!
Excellent! I am feeling very nice as you are so polite and humble which is a rare quality in human being now a days. :) appreciate it
Yes you are correct!
Meanwhile, may I know how often you use your landline?
I can also see if there is any promo deals to lower down your bill as well
Yes you are correct!
Perfect!
shall i checked for any deals to lower down the bill
Okay
Really glad that I am helping such a cooperative and kind hearted customer like you I really get very less customer like you so feeling really happy to be here with you
Pleasure is all mine:)
It would be very helpful and motivating if you could give me the highest rating of 10/10 on the survey for the services I have provided to you.
Thank you so much.
Thank you for contacting us.
Thank you for taking the time to let us know what you think! We appreciate your feedback.
XfinityDena
Official Employee
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3.3K Messages
4 months ago
@user_911tqe Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill. Have you followed the link: https://www.xfinity.com/support/articles/set-up-payment-arrangement to set up an arrangement if the account is eligible? If not, while we can manually set a payment arrangement into our biller, our billing system also completes audits and will remove payment arrangements when showing the account is not eligible for the payment arrangement.
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user_vc8b71
Visitor
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2 Messages
2 months ago
complete lies, i've had similar and even worse experience with this company and they always end up the same. It starts with a promise, then a run around followed by an insincere apology and finally ending with an unresolve and mostly expanded problem. How do I know because i still know my PERNR no. only Comcast insiders know this
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user_vc8b71
Visitor
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2 Messages
2 months ago
Dozens and dozens of issues, year after year with comcast, the latest and most common is the regular increases in rates that aren't explained nor is the customer given ample information or warning about said sudden increase. Just one of the multiple problems having Comcast, so after 2 decades of staying with this company I'm preparing to switch and dump these heartless scammers. How do I know? you might ask. I still remember my PERNR number and have some loyal friends helping me and even these people are tired of giving excuses, most LEFT the company.
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