Visitor
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4 Messages
Complaint form
Dear customer service team,
I apologize in advance for the tone of my e-mail. I have wasted 20+ hours of my time to avoid fake charges and pay my bill to avoid service interruption, and I hope you can at least empathize with my frustration. In fact, I hate every further second spent on typing this complaint form.
I have spoken repeatedly with 10+ Xfinity employees, of different seniority levels, trying to avoid fake charges on my account. I have gotten reassurance after reassurance, guarantee after guarantee, apology after apology. As of now, there is a late payment on my account because I refuse to pay fake charges. I have tried again and again to communicate with Xfinity, resolve the matter, and pay the right amount. In vain. I will not go over the details---they should be in the notes your colleagues have kept (as they said) attached to my account.
At this point, I refuse to make another call or chat with Xfinity agents. If you remove the fake charges and the right amount shows up on my profile, I will gladly pay it at once. Else, I hope I can find a different service provider who will better respect my money and time. This is, by far, the worst service experience I have had.
P.S. I have heard similar complaints from other Xfinity customers. It does not take that long to lose to the competition.
At this point, I refuse to make another call or chat with Xfinity agents. If you remove the fake charges and the right amount shows up on my profile, I will gladly pay it at once. Else, I hope I can find a different service provider who will better respect my money and time. This is, by far, the worst service experience I have had.
P.S. I have heard similar complaints from other Xfinity customers. It does not take that long to lose to the competition.
user_ff6838
Visitor
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10 Messages
3 years ago
I totally relate!!! When you say "they should be in the notes" they should be. But I was told today that they "MAY" be entered. And, of course, there aren't any for my complaints!!! I agree - WORST SERVICE EVER!!!
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user_ff6838
Visitor
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10 Messages
3 years ago
I totally agree!! I was told today that notes, texts, chats etc. MAY be posted. So don't hold your breath. They have NONE of my last 5 phone calls, chats, etc. Talking to endless people who can't do anything. I was sent to the "escallation department" and the guy hung up on me. Called because I was lied to, by two different people. about a service plan that was supposed to be cheaper than what I was paying. NOT! Said they don't offer plans like that and then charged me almost $200 for the month!!! The last "agent" stated "some of our employees say things like that and they need further training". WHAT?????????? So they have scammers that work there to get you into a hire plan?? My bill was 3x the amount I had been paying monthly for a year because of this scam. Don't trust what anyone says to you. Now, they were "kind enough" to put me into my same plan prior to the scan, but are now charging me more!!! I even paid them my monthly amount a YEAR in advance!!! HORRIBLE COMPANY. I would change by my apartment only allows Comcast. Was with DirecTV for 35 years and did not have ONE issue!
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user_751e13
Visitor
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12 Messages
3 years ago
I have the same problem as you do, and there is no way to contact anybody or talk to anybody who can do anything.
Their XfinityAssistant/chat bot is a joke.
They have become the worst company for providing service, and especially for customer service.
I am looking for a service provider too.
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user_762455
Visitor
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3 Messages
3 years ago
I am prepared to go on every social media platform to post my chats with Xfinty. [Edited: "Inflammatory"]. Its enough that they are extremely high but your comment is so true. Placed on hold, hung up on and not allowing the customers to speak with a supervisor.
(edited)
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