Complaint form

I apologize in advance for the tone of my e-mail. I have wasted 20+ hours of my time to avoid fake charges and pay my bill to avoid service interruption, and I hope you can at least empathize with my frustration. In fact, I hate every further second spent on typing this complaint form. 

I have spoken repeatedly with 10+ Xfinity employees, of different seniority levels, trying to avoid fake charges on my account. I have gotten reassurance after reassurance, guarantee after guarantee, apology after apology. As of now, there is a late payment on my account because I refuse to pay fake charges. I have tried again and again to communicate with Xfinity, resolve the matter, and pay the right amount. In vain. I will not go over the details---they should be in the notes your colleagues have kept (as they said) attached to my account.  

At this point, I refuse to make another call or chat with Xfinity agents. If you remove the fake charges and the right amount shows up on my profile, I will gladly pay it at once. Else, I hope I can find a different service provider who will better respect my money and time. This is, by far, the worst service experience I have had. 

P.S. I have heard similar complaints from other Xfinity customers. It does not take that long to lose to the competition.