Visitor
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2 Messages
Complaint being Billed for services that I cancelled
I cancelled cable TV and went to internet only for 65.99 month on 10/25/25. Since then, I have recived bills in November for 204.48, December 204.48 and in January for 213.65! I called the company 3 times (had to go through the online chat to get a phone number to talk to a human.) They told me that the service wasn't "updated" even though I recieved an email conformation the day I cancelled Cable TV services stating that it was. Was told that I shouldn't have to pay anything until March 2026 due to being overbilled for service that I don't have but, still got a bill for $213.65 in January !! I have all the emails and reciepts from the comapany. I have now shut off auto pay until this problem is rectified and I recieve some kind of correspondence stating the same.
XfinityDilary
Official Employee
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2.9K Messages
7 hours ago
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