Visitor
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1 Message
Complaint about charging data
Trying to deal with Xfinity and ask them to refund the fees they charged for my going over my data allowance, when EVERY other plan they offer now costs LESS than what I have been paying and has unlimited data, all I get from them is informing me that I can switch to one of those new plants with unlimited data
EG
Expert
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121.3K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
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3K Messages
3 months ago
Good afternoon @user_iitkiq, and thank you for reaching out through our Community Forums regarding your data overages-we appreciate you bringing this to our attention.
While many of our newer plans now include unlimited data at no additional cost, some legacy plans do have a 1.2 TB data limit, which may result in overage charges if exceeded. We would be happy to review your account with you; however, please note that refunds for these charges may be limited depending on the plan you’re currently on.
That said, we can absolutely take a look at your available plan options to ensure you’re getting the best value for your needs moving forward.
To get started, please send us a direct message with your name and service address, and we’ll be happy to assist further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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user_cmbssn
Visitor
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1 Message
25 days ago
As another data point: I was on a legacy plan with the 1.2TB cap and I had gone over by about a 1TB, which maxed out the overage fee to $100. However I then switch to one of the new plans with unlimited data before the end of the month (so before the overage fee is actually billed) and I confirm that has effectively waived the overage completely and it took effect within minutes (on https://customer.xfinity.com/#/devices#usage, I no longer see any messages about going over the limit).
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