Complain paid for 3 line for 2 yeara

Hello, I am complaining about xfinity for charge me for a third line for 2 years that I have never used, I going to move to Tmobile because the same reason I am over paying to much for so long, I only have 2 lines and I went to the store and one representative told me that I have been charge for a third line for 2 years and I did not know that at all, I only have my mom and mine lines nothing else, he open a ticket for me to be able to get a refund back for over $1200 and take off the over charge of $187 that I still own for the third line, that it is insane, I never used any third line and I want all my refund back as soon as possible please 🙏 ❤️ , I am a single mom and I need my money back.

Thank you.

[Edited: "Personal Information"] my phone number is [Edited: "Personal Information"], my mom number is [Edited: "Personal Information"].

Please pay my money back as soon as possible, I need to be over with xfinity for me to move to tmobile as soon as possible.

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XfinityChristy

Official Employee

•

3.1K Messages

7 days ago

user_f54eet Hello, and thank you for reaching out through the Xfinity Community Forums. First, I want to say I'm truly sorry to hear about this situation. I can absolutely understand how concerning it would be to learn about charges you weren't expecting, especially if you've been paying for a line you believe was never used. I can see why you'd want answers and a resolution.

I'd be happy to take a closer look at the account and review the notes, billing, and any ticket that was opened regarding the refund request. Once I can review the details, I'll do my best to provide an update on where things stand.

When you have a moment, please send me a Direct Message with your full name and service address. I'll be glad to investigate further for you.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

Thank you again for reaching out, and I look forward to helping get more information on this for you.

user_f54eet

Visitor

•

2 Messages

14 hours ago

[Edited: “Personal Information”], I pay $165.00 left and I done with xfinity already. I am currently with Tmobile. [Edited: “Personal Information”].

(edited)

XfinityMelinda

Official Employee

•

338 Messages

Hello @user_f54eet, thank you for submitting more information to us regarding your refund request. When you are ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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12 hours ago

Billing

user_f54eet

Complain paid for 3 line for 2 yeara

XfinityChristy

user_f54eet

XfinityMelinda

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