Visitor

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2 Messages

Saturday, May 23rd, 2026 8:01 PM

Comcast/Xfinity scammers

Xfinity/Comcast customer service reps and managers will Not allow customers who are paying for additional services like "regional sport TV fees ....+25.50" as stated on my bill. According to the message on the NFL channels which are a part of the regional sports tv package no longer have a contract with Comcast Xfinity meaning no NFL Red Zone and no NFL Network. As a customer who only added that package because of the football programs being told I can NOT cancel the services because it's not an additional charge is mind blowing. However I had cable channels that I added as additional packages from my original purchased package before adding the sports package a few years later. Now my bill shows my original package of basic cable and phone and the additional packages like +$91.99 for the Supreme Plus channels. +$46.35 broadcast TV fees. "Sports tv fees +25.50. I've spoken with three reps and one manager all whom have told me that that the sports package is not a separate package and that I can't cancel that package. I was informed I should continue to pay for a package in which not at my own will can't make usage of all the channels because Comcast lost their contract with the network. As a customer I should be able to cancel what I want when I'm paying for it. So if something is not beneficial I should NOT be forced into paying for what I do want. Then my intelligence being insulted by under trained and non knowledgeable reps and managers. Please inform me the customer how when I called to add the additional services over the years I was informed with each package it was an add on and the price to now all of sudden it's not...yet my bill reflects additional charges for upgrading my cable services, adding on additional networks, like sports like Starz. I'm considered a platinum member yet it seems as though I'm being scammed and robbed after years and I mean years of being with Comcast then Xfinity. I'm ready to cancel the services for a customer paying  $430.00 for residential cable I should be able to cancel what I want. 

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Official Employee

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2.3K Messages

1 month ago

user_e65s04 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Visitor

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2 Messages

@XfinityVictor​ I would like to speak with some one from the corporate offices in the U.S. because it feels as though the representative employees Xfinity hired in their third party international customer service rep contract are scamming people, not fully trained, have no value of the paying customers. The resps are literally refusing to down grade my services or credit me for paying for services I'm not receiving. I have been documenting every call, taken pictures of every contradicting response from the online assistant chats. Xfinity [Edited: "Language"] ....should've stayed as Comcast. So NO at this point I don't want to speak with just any representative I need somebody in management. 

(edited)

Official Employee

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4.4K Messages

We would be happy to assist you with removing cable services and finding a new package that ifs your household needs if that is what you wish @user_e65s04

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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