Visitor
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1 Message
Comcast - Untrustworthy and bad practice
Called and cancelled/disconnected my services on 3/29/2026 and was told i would be charged for 8 days (approximately $20) on my final bill since my service for the month started on 3/21/2026 which I was totally fine with. After a month goes by thinking that my service was disconnected, i receive a bill charging me for 2 months of full service, the full month of 3/21-4/21 and for 4/21-5/21. I called today 4/18/2026 and found out that the rep who canceled my service on 3/29 did not disconnect it correctly (so they say) and now i am stuck paying for an entire month of service since they had to disconnect it today and were only able to issue me credit for 1 month (Apr 21-May 21).
XfinityMatthew
Official Employee
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1.7K Messages
5 hours ago
Hello @user_fl337a Sorry to hear about the account not being properly disconnected and the inconvenience this has caused with closing out the billing. If there was a mistake on our end with the disconnection we can get it fixed. We will need to confirm everything was properly disconnected and can then prorate the service back to the original request. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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