Doublek1229's profile

Contributor

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44 Messages

Sat, Dec 12, 2020 3:00 AM

Comcast raising all of my fees again, despite contract.

So I was foolish enough to agree to a 2 year "Triple Play" package with Comcast.  In the fine print of the contract, it says they can change fees anytime they want.  For the second time in less than a year they are raising all of my fees.

 

This time the Regional Sports Fee is increased by $5 (again most sporting events getting cancelled)

The "Box Rental Fee" is increased by $4  (I could have bought 30 boxes at this point)

 

And then there are a bunch of other nominal fee increases.

 

All in all, another $10 a month or $120 a year.

 

I am honestly tired of this.  I would like to downgrade to internet only.  Can an agent please call me or message me to assist. 

 

Thank-You

Responses

Again

Expert

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25.8K Messages

6 m ago


@Doublek1229 wrote:

So I was foolish enough to agree to a 2 year "Triple Play" package with Comcast.  In the fine print of the contract, it says they can change fees anytime they want.  For the second time in less than a year they are raising all of my fees.

 

This time the Regional Sports Fee is increased by $5 (again most sporting events getting cancelled)

The "Box Rental Fee" is increased by $4  (I could have bought 30 boxes at this point)

 

And then there are a bunch of other nominal fee increases.

 

All in all, another $10 a month or $120 a year.

 

I am honestly tired of this.  I would like to downgrade to internet only.  Can an agent please call me or message me to assist. 

 

Thank-You


FEES are not part of your contract.  For the most part, your bundle price should not change during your contract.  Fees include equipment, RSN, Broadcast, and any taxes.

Contributor

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44 Messages

6 m ago

Right.  Comcast does a good job of hiding this fact, when offering a contract.

 

I negotiated by bill down from $160 a month to $140 a month, and within 1 year, my bill is back over $160 - all with "added fees" 

 

Comcast could overnight decide their fees are $100 a day, and you would be stuck paying that, or breaching your contract.

 

Completely unethical.

strega7

Regular Contributor

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393 Messages

6 m ago

Comcast contracts are basically: 1) Customer agrees to stay for some period or pay an ETF. 2) Comcast agrees to discount certain services (but not fees) for that period.

 

Yep, a risk of taking that contract is they could raise fees to $100 a day, possibly causing you to pay the ETF, and probably causing no one else to sign up with them again.  That last bit seems to make the threat of $100/day fees fairly low, but if you feel the risk of that is high, then avoid the discount & contract.

New Poster

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3 Messages

6 m ago

They know how to get people by the balls..  Its crazy the time we are in when people cant afford to live as it is because of ebing out of work due ot covid and they just raise prices.. I hope the company folds.. I been a customer of them forever.. like Adelphia comcast xfinity..  my tv and internet bill used to be under 70 dollars and now years later, the same type of service and its over 120.  Thing is we all are stupid and will continue to people, because people are that hooked on internet and tv.  Just like Disney World doing their huge increases over the years, but people pay it , and disney knows they will pay it.   Im glad I moved away from an xfinity area to a different city. Internet is so much cheaper here using a different company.   When my contract is up I am for sure cancelling it, and when they try to transfer to the "please dont go team" that entices you to say with deals.. ill say stickem up there, you know where.

ComcastAmira

Official Employee

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2.3K Messages

6 m ago

Hello @Doublek1229, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and we hate to hear you feel this way. We definitely understand the need to have a manageable bill. We would love to assist you in finding an option that is better overall fitting for your billing and service needs. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

Regular Contributor

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215 Messages

6 m ago

@Again  Other businesses eat the costs associated with their day to day operations, such as transaction fees retailers pay for accepting credit and/or debit cards, as a cost of doing business. Or if they do recoup them they do so by baking them into their prices for merchandise they sell and not as a separate line item on the receipt at checkout.

 

As someone who never watches sports and never will the $x per month fee for them annoys me as that's money I could be using elsewhere for something I will get enjoyment out of.

 

Why use the health insurance methodology for all customers by pooling all of us together and making us pay for the content that some of us will never watch? We know channels can be blacked out if/when you change packages, so why not allow those of us who don't watch sports to eliminate those channels while those who do can pay?

Contributor

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44 Messages

6 m ago

I messaged you 2 days ago as requested! Waiting to hear back!
ComcastAmira

Official Employee

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2.3K Messages

6 m ago

@Doublek1229, I do see your private message and I will respond promptly. Thank you! 

Visitor

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2 Messages

3 m ago

Just got off the phone with Comcast representative about my increase with a contract.  I am in the same boat, I signed a two-year contract in December 2019.. I’ve been a Comcast customer for over 20 years.  I have never felt as bamboozled as I feel right now it’s truly highway robbery! Comcast has increased my bill by $20 one year into my two year contract! Live Customer service is always outside the USA, I have difficulty many times understanding them. I feel they don’t seem to care how I feel all they say is “we are truly sorry but you signed an agreement” without trying to make me happy. I am going to leave Comcast when my contract is over I will never sign a contract with Comcast ever again! One unhappy customer will ruin your day many unhappy customers will ruin your business. Comcast has become greedy! There are many competitors out there now more than before.. my son just signed up with YouTube TV and he loves it! I will explore that avenue. Sadly Comcast will have lost a true loyal customer of over 20 years. 

(edited)

Official Employee

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257 Messages

I'm truly sorry to hear about this experience. I know how important it is to stay within a budget and I would love to take a second look at your account and see if we may have a better offer for you. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

Again

Expert

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25.8K Messages

3 m ago

@avraham_benlulu Please do not make multiple posts about your issue in differing threads  That is against the Forum Guidelines and the Acceptable Use Policy .

Thanks

Visitor

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1 Message

3 m ago

After contract No one can tell me what internet only would cost?

Official Employee

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217 Messages

@user_d9fb2c 

We would be happy to assist you in looking over different options for internet only packages. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

Visitor

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1 Message

3 m ago

I'm in the same boat as the rest of you. I have been a Comcast customer forever. I thought the contract I was under would keep the price the same for the 2 years. Wrong. My bill went up about $28 a month recently, and extra $336 a year!! I called about this and was told "too bad" basically. I'm very unhappy with Comcast!

Again

Expert

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25.8K Messages

2 m ago

@patpatchica Unless your plan has expired, the price of it should stay the same over the course of the contract; only equipment fees, taxes, and surcharges would increase, along with any temporary promotions you may have had.  If your bill recently went up that much, it sounds as though your contract may have expired.

Visitor

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1 Message

1 m ago

i was in the same situation ,they kept adding more fees so i told them i wanted to cancel and do not think its fair to apy cancellation fees when I paid all my payments on time and they kept adding fees, i cancelled got the bill stating i cancelled and terminated my service and paid the bill and today i got another bill for early cancellation. I don't feel i need to pay it and was considering getting just internet through them

Again

Expert

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25.8K Messages

@ccnovis 

If you're in a contract and you cancel all your services early, an early termination fee applies.  That is stated in your contract at the time you agreed to it.

If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).
 
  •    If you move to a Comcast serviceable area, and transfer service, you are not charged.
  •    If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
  •    If you move to a non-Comcast serviceable area, then the ETF does apply.
  •    If it is an active duty military deployment, then the ETF will be waived when you send documentation.
  •    If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
  •    If you downgrade service, then the ETF will not apply.
  •    If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
  •    If you cancel all services while under contract then the ETF will apply.

Pay attention to #4.

https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement 

(edited)

eddie230

Contributor

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33 Messages

Look, Again, you can shill for this excuse of an organization all you want, and your participation on these boards indicates, heavily, that’s what you are - a shill, although it says you’re an “Expert”.  Most of the people who read and post on these boards know the difference.

The fact of the matter is these services are overpriced, the programming is lousy, and the equipment is terrible.  Those are the facts.  That is the sum and substance of Comcast’s “Triple Play”.  I would venture a guess that the majority of the people who post unfavorable messages about Comcast have no reasonable alternative in the marketplace.  They, like me, are “stuck” with Comcast.  If I could change out Comcast with an alternative provider, I wouldn’t be posting this message.  I’d be on the phone, or at a location, doing it.

Even so far as this very morning, my service connection was malfunctioning.  THAT is a fact.  Comcast gets away with this kind of “performance” because it is essentially a monopoly, and a poor one.  This is why competition in the American marketplace is essential.  This is just an undeniable, indisputable FACT.

Excuse away…………..

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