Visitor

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2 Messages

Wednesday, July 16th, 2025

Comcast NEVER Improves

Comcast is very likely the most underhanded service organization we have dealt with in over 50 years. 
The latest poor customer service resulted from a Xfinity Mobile promotion that has a 2 year life tied to an Internet agreement that had a 1 year life. The 300 speed is no longer available except at a wildly above market rate, but we will get equally hosed on the mobile side for another year if we switch internet providers.
And like almost each time in the past, the customer rarely gets the same answer from Customer (No) Service if you talk to more than one. (You are also very lucky if you eveer speak to someone that get speaks understandable English).
After the second year of our mobile agreement ends in 2026, we will be gone from Xfinity as if we were shot out a cannon. 

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Official Employee

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1.4K Messages

14 days ago

user_npiu2v Hi there. We can answer any and all questions you may have. To get a better understanding, can you tell me your exact concern?

Visitor

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2 Messages

14 days ago

Don't know what additional information you would need to understand my "concern" other then what I already stated.

But there are now escalated cases with both Xfinity Internet and Xfinity Mobile. 

Contributor

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32 Messages

@user_npiu2v  The xfinity agents on here are awesome,if you give them little more detail on the issue and what needs to be done, they can help you all your service related issues.

(edited)

Official Employee

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1.5K Messages

 

user_npiu2v Was a ticket opened for your concern?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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