U

Visitor

 • 

1 Message

Fri, Jul 23, 2021 6:12 PM

Comcast knowingly overcharged me and had no remorse.

I called Comcast after I realized I was paying too much for blast internet. They were charging me $90 a month even though I should have only paid $65 a month. They lowered my plan down to $65 but they refused to reimburse me for the months I was paying too much. [Edited: "Inflammatory"]

Responses

Official Employee

 • 

158 Messages

2 m ago

Hello @user_50bd3a, thank you for taking the time to reach out to us with your account concerns. We understand the frustration that comes with unexpected charges, and we will be glad to look at this in more detail. To get started, please send us a direct chat message with your full name and complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page. 

 

Here are the detailed steps to direct message us: 

Click "Sign In" if necessary

Click the "Peer to peer chat" icon (upper right corner of this page)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

Type your message in the text area near the bottom of the window

Press Enter to send your message

 

Let me know if you have any questions.

 

New to the Community?

Start Here