Comcast is scamming customers

Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't watch TV; we only use the Internet. Yet, they doubled my bill because I WAS UNAWARE that I needed to upgrade my account to one of their "new" unlimited plans. For years, those accounts were already unlimited. They changed the terms solely to rip people off on their bills. And since customers typically don't find out about these account changes... who knows how many people have fallen into this trap. This is in addition to the abysmal customer service provided by their phone agents. Comcast has become a complete SCAM.

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XfinityDemetrise

Official Employee

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61 Messages

1 day ago

Hi there @user_1mch8k Thank you so much for reaching out on our Xfinity Community Forum about your billing issues. We are happy to assist. Your Xfinity bill may be higher this month due to several factors, including changes in your regular monthly charges, which can reflect adjustments in services or pricing. Please let me know if the link below is helpful.

https://www.xfinity.com/support/articles/new-bill-design

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user_1mch8k

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3 Messages

All those justifications are predicated on modifying the bill to suit their own convenience. There is simply no room for argument. If the discounts always originated in February, how is it possible that they ended in December—especially when they are annual discounts? How can one possibly counter such a "digital" alteration with a logical argument? It makes no sense; these changes to the bill occur solely at Comcast's convenience—much like the issue of Internet data "overusage." It happens just like that, out of the blue. They change account types but fail to notify the customer that switching accounts could eliminate this "overusage"—a charge that didn't even exist previously, but was manufactured specifically to overcharge the customer. If they actually notified the customer—or implemented the change automatically—they wouldn't be able to collect that "extra" revenue that Comcast, it seems, needs so desperately.

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1 day ago

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XfinityDemetrise

Official Employee

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61 Messages

1 day ago

@user_1mch8k All promotional dates should be fully disclosed at the time the offer is made and accepted. You should be able to access the full details of the offer before it's approved. You should receive and email or text message confirming the promo dates. The details of the end date are also included on your bill.

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strega7

Contributor

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488 Messages

1 day ago

For what it's worth, I signed up with Xfinity in 2018, and I was well aware of data caps because they had them for years before that. Their data caps were actually smaller in the past, but then again, modem speeds were slower in the past too, so the smaller caps back then may have been harder to hit.

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user_1mch8k

Comcast is scamming customers

XfinityDemetrise

user_1mch8k

XfinityDemetrise

strega7

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