Comcast is scamming customers

All those justifications are predicated on modifying the bill to suit their own convenience. There is simply no room for argument. If the discounts always originated in February, how is it possible that they ended in December—especially when they are annual discounts? How can one possibly counter such a "digital" alteration with a logical argument? It makes no sense; these changes to the bill occur solely at Comcast's convenience—much like the issue of Internet data "overusage." It happens just like that, out of the blue. They change account types but fail to notify the customer that switching accounts could eliminate this "overusage"—a charge that didn't even exist previously, but was manufactured specifically to overcharge the customer. If they actually notified the customer—or implemented the change automatically—they wouldn't be able to collect that "extra" revenue that Comcast, it seems, needs so desperately.

@XfinityDemetrise​ For a customer who has been with Comcast for 20 years, it is a joke to have to deal with games involving mobile promotions and discounts on their bill. Internet service is the only thing I have. The whole point was to have a fixed rate—not to have my bill constantly being toyed with. It is just like the Black Friday scam: You go to the store a month in advance, and a specific TV costs $1,000. You go back on Black Friday itself, and that very same TV now has a sign on it that reads: "This TV was worth $1,500, but now it costs $1,000—a $500 Black Friday discount!" With numbers like that, they just keep confusing customers month after month. Here in the U.S., people work far too hard to have to spend every single month scrutinizing every single bill. That is why people look for flat-rate billing and companies that are—at the very least—"reputable." Comcast stopped being that a long time ago.