Visitor
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1 Message
Comcast does notCare about long term customers
My comcast bill has gotten out of control. I have the triple play and within 1 month it jumped to over 50 dollars per month. I called Comcast to renew the cost and it was suppose to be the same service no changes. Haha they reduced my channels down to 10 channels from 125.
I called back today and they said there were no promotions available and to put it to where is was before would’ve been over 300 for basic items I had.
comcast has disappointed me again. They don’t care about the folks who have stayed with them. I really believe it is all about money and not about caring for the customers.
I may have to look for a new vendor.
XfinityTony
Official Employee
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1K Messages
3 months ago
@user_c145a7, hello. I am sorry to hear about your experience. It is imperative that our quotes are transparent and complete. I would love the opportunity to look over your account to see what options we have for you. Can you send a DM to Xfinity Support with your full name and address? Thank you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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