Comcast Deposit

I received a letter from Comcast stating I need to pay a deposit, but there is nowhere to pay a deposit on my Xfinity account portal and my home internet is working. Do I need to pay the deposit or is the letter wrong?

Responses

Oldest First

Selected Oldest First

EG

Expert

•

112.9K Messages

13 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBillie

Official Employee

•

3.6K Messages

13 days ago

user_we69nl Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand wanting to make sure if a deposit is required that it's paid. I would love the opportunity to take a look at your account and see what's happening. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Billing

user_we69nl

Comcast Deposit

EG

XfinityBillie

New to the Community?