1 Message
Comcast debt collection text
I received a text saying it was a Comcast debt collector but I am not behind on my bill. I don't want to click on something and it be a hacker or virus. Is this something that other people are getting as well?
1 Message
I received a text saying it was a Comcast debt collector but I am not behind on my bill. I don't want to click on something and it be a hacker or virus. Is this something that other people are getting as well?
XfinityJustinC
Official Employee
•
1.1K Messages
2 months ago
Hello, @user_8bdj5k thank you for taking time to create a post. You've contacted the right place for support, and I'd like to investigate this further. If I received the same text, I know I'd be reaching out as well as I don't reply or click on links I'm not familiar with.
Since I will need to gather some information we don't want in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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