Visitor
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1 Message
Comcast continues to send me to collections for someone else's account
This is the second time this year that Comcast has sent me to collections for another person's account with a similar name. I spent months earlier this year having this removed from my credit report and was guaranteed this would not happen again. Unfortunately, I just found out via my credit report that Comcast has done this again and sent me to collections for an account that is not mine. They have tied my SS# to another person's account and continues to not fix it.
XfinityAmira
Official Employee
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4.5K Messages
17 hours ago
Hi user_ku8e1c! Thanks for visiting our Xfinity Forum about this Collections issue. I am sorry to hear that you're experiencing this for a second time. My team is here to support you and would love to get this all sorted out. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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