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user_ee714a
1st Topic

Visitor

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2 Messages

Fri, Oct 22, 2021 2:07 PM

Comcast continues to charge me $106 a month when I am only suppose to pay $35 a month.

Comcast continues to charge me $106 a month when I am only suppose to pay $35 a month. I have chatted with costomer service at least twice now and both times the rep assurred me that my bill will only be $35 month. I didnt trust them so I turned off auto-pay and what do you know, they charged me $106. I paid the $35 I was quoted and now the website says I owe $71. Is their anyone out their who can fix this?

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Updated 

1 m ago

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Accepted Solution

XfinityAmira

Official Employee

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2.5K Messages

1 m ago

Hello, thanks for visiting our Forums page and bringing this billing concern to our attention. I definitely understand the importance of having your bill reflect the services/pricing you signed up for, and I am sorry to hear that you have not been able to get this sorted out with us yet. My team can certainly assist you with further looking into this, and any other service needs you may have as well. 

 

Please send us a Private Direct Message to better assist you!

To send us a Private Direct Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support direct messaging, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

2

user_ee714a

Visitor

 • 

2 Messages

@XfinityAmira

I did what you said to do and "No results found" whan typing Xfinity support.

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1 m ago

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XfinitySheila

Official Employee

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155 Messages

@user_ee714a

 

I'm sorry to hear you are having trouble sending us a private message. Here's the detailed steps to direct message us: 

 


 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 m ago

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