Comcast committed fraud and will not issue a refund. Beware before using this service

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[Removed image: "Personal Information"]

I scheduled a payment with Comcast to come out of my account on 11/13/24 in the amount of $105.89. On 11/8/24 Comcast took 226.06 out of my account without permission. I called and asked why they went into my account on the wrong date and took out the wrong amount? I was told I enrolled in automatic payments on 10/7/24 and that was why the charge was taken out. I asked to see the form where I agreed to automatic payments because I did not set it up. For 3 years I have scheduled a one time payment in the app to pay my bill rather than having automatic payments. I was told a ticket would be issued for a refund. I called on 11/11/24 to follow up on the refund because I was told it could take up to 72 hours and I was told my refund was denied. Comcast committed FRAUD and still refuses to issue me a refund. I will be taking this up with my bank and take any legal action possible to hole them accountable. [Edited: "Solicitation"].