2 Messages
Comcast cheats people out of refunds
I moved into a house in July 2023 and set up account with them. Then a couple weeks later they disconnected my service. At first I thought it had something to do with my bill but apparently after days of talking to customer service apparently there was another account that had nothing to do with me attached to the house prior to me moving in. Of course Comcast didn't mentioned any of this on the phone when they set up & charged me for the account they set up for me. So for almost 3 weeks I dealt with customer service giving me the runaround whether it was on the phone or at a physical location. Kept talking about this past account on the house that has nothing to do with me! Not in my name or anything. Then when I submitted a copy of my lease & my electric bill to prove that I had just moved in the house they basically didn't except thise even though they told me that's what I needed. So I got tired of dealing with there [Edited: "Language"] and decided I was just going to return the equipment which was within 30 days of when they started my account for a promised refund for (All) the charges even installation incurred for a account that was set for me that apparently wasn't actually suppose to be set up for me because of these old account by a previous renter. Was told by every customer representative on the phone and at physical location I would receive a refund specifically a $100 charge for installation. But after 6 weeks of waiting for my refund with no avail I called and Comcast has the nerve to tell me that they cannot give me a refund for the charges even though I within the thirty days that's clearly within their policy. The reasoning being that the installation service had been done. Yeah on a account that they were never suppose to set up in the first place according to them because of this other account that had nothing to do with that had gone into collections. So to make a long story. I believe Comcast doesn't want to issue me my refund for my account charges because they indirectly want to hold me responsible for this past account on the house I moved into that had nothing to do with even when I proved it to them with my lease, electric bill, and electric bill greeting letter. They are vindictive to there new customers based on other non responsible customers behavior. I wouldn't recommend every dealing Comcast if you're looking to getting treated fairly or with the truth. They punish there customer when they Comcast is the one who makes the mistake. They're just concerned about opening new accounts regardless of circumstances because they can take the customer money @and shut your account off arbitrarily whenever they want even if you can prove them wrong! Comcast/ Xfinity is the worst company I've every dealt with and I wouldn't recommend dealing with them for any services! There corporate thiefs!
XfinityJeniece
Official Employee
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3.1K Messages
2 years ago
Hey there, @user_pefoyi, thanks for reaching out through Xfinity Forums regarding that installation charge. I am so sad to hear about your experience and you leaving the Xfinity family! We would be happy to take a look at your billing details to ensure you have been billed correctly.
Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.
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user_pefoyi
2 Messages
2 years ago
You already took a look at the billing details and came to the conclusion that because the equipment was installed that I'm not entitled to a refund even though you disconnected my services 2 weeks after the fact for a past account that I provided more then enough information to prove that I had nothing to do with that past account, plus it was within the 30 days of my equipment return. The part that's most frustrating is that at no time while they were setting up my account did they say anything about another account being on same address certainly didn't indicate I would run into any problems like this. Again Comcast in their own admission said they never should have opened up a new account under the address location until this other account was cleared. Yet I paid for all my services on my account just to be disconnected 2 weeks later because of this other account that's linked to this address in someone's else name. The fact is Comcast/ Xfininty doesn't even honor there own policy on refunds. I'm sure they have all the audio recordings where they lied to me on the phone about receiving a refund after I returned the equipment I was given for my account. Comcast/Xfininty has totally disregarded and dismissed the fact that I paid $100 for equipment to be installed for service that because of no fault of my own was cut off after 2 weeks because of a past account on the address. As far as Comcast customer service is concerned it's totally useless. They don't help you they just give you a polite runaround until you return there equipment and/or just give up dealing with situation which is what they seem to ultimately want people to do. The fact is I should've got back a refund for the installation I paid for if Xfinity should've never opened the account in the first place!
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Again
Expert
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31.6K Messages
2 years ago
@user_pefoyi
The employees here that are trying to help you are Corporate Employees, not your general CSR's or billing agents. You should send them the DM they requested so they can look at what is going on and make this right for you. I don't know why the CSR's led you around like they did. Even if you had an installation, when the account was shut off and you took your information into the store, they should have restored your services. This, obviously, is no fault of your own, but a bunch of ill-informed CSR's. I think we all agree on this one.
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user_tmlqjo
1 Message
1 year ago
They sure do. They cheated me out of mine.
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