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user_u3axr4
1st Topic

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Wednesday, January 17th, 2024 1:00 PM

Closed

Comcast charging me after cancellation!

I was charged WEEKS after I cancelled my services and returned my equipment. Every time I try to go through the Xfinity Assistant it tells me it'll connect me to a live agent and then never does. I never had this issue when I was a customer. 

How do I get my money back? I've had to dispute the charge with my CC company because no one at Xfinity will help me. And then they're confused why I left. 

Question

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Updated 

1 year ago

744

2

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XfinityJustinC

Official Employee

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1.3K Messages

1 year ago

Hello, @user_u3axr4. Thank you for taking time out of your day to create a post, you have contacted the right place for assistance in regard to your billing concern. We bill a month in advance for service, so if your account has been closed and the equipment returned here is how the refund process works: https://www.xfinity.com/support/articles/refunds-from-xfinity. 

 

If you have disputed the charge with your bank, this may change the refund process as the amount may be returned to the card in a chargeback. Did your financial institution provide a timeframe on the dispute resolution? 

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user_568fb1

Visitor

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2 Messages

1 year ago

Yes!!  I have spent over 8 hours and several times on the phone just trying to cancel this service.  They keep saying it's canceled and then I get a bill.  100% to the point of legal action, I'm done wasting my time.  @XfinityJustinC 

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XfinityBenny

Official Employee

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790 Messages

@user_568fb1 It is common for charges will apply for the last days of service. That will happen before the final statement is issued, which confirms the final day of usage and the charges up to it. We can check the account to ensure it's no longer active. Send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message
 

Let me know if you have any questions.

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1 year ago

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