"[Comcast] cannot accept bank payments on [my] account"? For how long?

Hey everyone,

I have had an issue with billing for my Internet Service for quite some time, essentially leaving me forced to pay my bills by Credit Card. I have been told, by support staff, that the issue I have continuously experienced will resolve itself within five months...five months ago. After trying to enroll an ACH bank account again, assuming I can now, I am facing the same issue today, where I am told, by an automated message, only that

"We cannot accept bank payments on this account, please try a different method"

and *only* allowed to "Save" details I never provided, so I wonder: has anyone had this issue with billing, and how did you resolve it if so?

Responses

EG

Expert

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110.2K Messages

3 months ago

The concern is not "Community Knowledge Base" related................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMarcos

Official Employee

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2.3K Messages

3 months ago

Hi user_u26sl5, thanks for reaching out to our community to help with your payment issue. Linking your bank account can help with a $10 discount if you also enable automatic payments and paperless billing, so I get why you'd want that. Before you ran into this error message, did you have a bank account linked or possibly had multiple failed payment attempts?

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U

user_u26sl5

4 Messages

Why yes, I have, although due to a miskeyed ABA account number, had several failed debit attempts, before the error message. In that case, how long should that take to resolve, or is there more that must be verified before that can be resolved, if it actually doesn't?

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3 months ago

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XfinityMarcos

Official Employee

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2.3K Messages

user_u26sl5, that might be why the specific payment method or payment type was removed. I'd like to review your account more in detail to determine our next steps. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

0

Billing

user_u26sl5

"[Comcast] cannot accept bank payments on [my] account"? For how long?

EG

XfinityMarcos

user_u26sl5

XfinityMarcos

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