Visitor
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3 Messages
Collections
Hello I had my account go to
collections. I contacted sunrise credit and told me most of the charges are for equipment I still have and can return. I asked for a pay for deletion off my credit and they said they cannot do that . If I go pay in the store and return equipment will comcast recall the debt so sunrise credit is obligated to
remove the debt off my credit score?
XfinityMatthew
Official Employee
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1.8K Messages
6 hours ago
Hello @laura632 Thanks for reaching out to us. Assuming all the debt is equipment related, those charges get automatically credited once the equipment is returned. Once all the debt is cleared then we would notify any collection agency that owns the debt that it has been paid.
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