Visitor
•
1 Message
Collections
I received a message that my account is in collections on credit report. But I have paid on time so I don’t understand.
Visitor
•
1 Message
I received a message that my account is in collections on credit report. But I have paid on time so I don’t understand.
XfinityAlfonso
Official Employee
•
2.6K Messages
2 hours ago
Hello user_0co55d thanks so much for taking the time to reach out here via our Xfinity Forums! Accounts sent to collections are closed accounts, on the report you saw, does it provide any contextual information such as an account number or reference date?
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
0
0