COLLECTIONS

I have been sent to a collection agency and it is now on my credit. I have sent letters to the collections agency offering to pay it in full if they remove the collections from my credit report. They never respond. I thought I could send Xfinity a letter or fax since I want everything in writing to show proof of my attempts to resolve this. Unfortunately no one at Xfinity can give me a fax or mailing address for collections to send my letter to.

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Latoque

Expert

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29.8K Messages

4 hours ago

Moved from Email forum

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XfinityBillie

Official Employee

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3.7K Messages

4 hours ago

user_a2jtyp Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand how frustrating it would be to try and clear something off your credit and our team is more than happy to take a look and see how we can best assist you from here. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Billing

user_a2jtyp

COLLECTIONS

Latoque

XfinityBillie

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