Visitor
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2 Messages
Collections
I am reaching out because I realized I didn’t have a payment go through for the month of September and so I owed $168 which included a late fee. I was later quoted by a representative that it would be lowered to $102 since I haven’t used the internet service since the 8th. I was told to wait 24-48 hours before paying to wait for the $102 to reflect on my app. I check the app today and see that I now owe $252.68 and that it has been sent to collections. I do not understand because I was told to pay no later than the 1st and I’d be fine. I am upset because I was NEVER reached out to that this was going to be sent to collections this soon, especially since it hasn’t even been a month. I need help and I do not understand why I owe over $100 more than what I was quoted multiple times.
EG
Expert
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114.1K Messages
12 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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1.1K Messages
12 hours ago
@user_jwkww9 Thanks for adding to the community. Reviewing the statements for the charges in the month, and to see the due date is vital to stay on time with payments. They provide notifications regarding the bill, and if anything happened such as an expired payment method or additional charges. Phone agents are trained to take payments or add a payment plan. Us on the forum can review the account to confirm the balance due, and how to submit a payment if you'd like.
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user_jwkww9
Visitor
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2 Messages
12 hours ago
I need help. I have no problem paying the $102.90 I was quoted and was going to do so yesterday but now it’s gone up $150 more and I’m told it’s sent to collections which is my main issue. I talked to 3 representatives who all told me that I would be okay as long as that balance was paid by or before the 1st of November.
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