Visitor
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1 Message
Collections
I have spoken to multiple reps who waived my bill since my tv services didn’t work. A service tech has came out twice with new equipment and the my could not get my wireless tv box to work. I was told since I did not have service I did not owe. Today it popped up on my credit report in collections. Absolute terrible customer service. I have continued with Comcast with phone and internet. I was a customer for over 30 years. I cannot believe your behavior in this matter
XfinityVianney
Official Employee
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2.1K Messages
2 months ago
Thank you for reaching out and creating a new post. I'll be glad to help investigate this further. I'm sure seeing the collections notice was confusing, but we are here to help. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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