U

Visitor

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3 Messages

Wed, May 25, 2022 12:55 PM

Collections

My credit has been disparaged 88 points for a $300 debt owed by my brother, Richard [Edited: "Personal Information"], not me. Please help me get this removed from my credit score, even if I have to pay the $300 for him.

Best regards,

Jonathan M. [Edited: "Personal Information"]

Official Employee

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324 Messages

1分前

@user_685a74 Did your brother or yourself happen to receive collections notice for the $300 balance. I would need to get you over to our collections team to further discuss the balance.

Visitor

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3 Messages

@XfinityZacharyA​ 

my brother probably did and tossed it. I never did.

Official Employee

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324 Messages

1分前

@user_685a74 If the account was never supposed to be in your name I can submit a ticket to have that removed or I can narrow down the collection agency so you can call about the balance. 

Could you please send our team a private message with your full name and full address? 

 

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Visitor

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3 Messages

1分前

I linked his account to mine and paid his bill for many months. Circumstances changed and I had to stop. I unlinked the accounts. Then instead of sending him to collections, they sent me. My name is Jonathan [Edited: "Personal Information"]. I currently reside at [Edited: "Personal Information"]

(edited)

Official Employee

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324 Messages

@user_685a74 Can you please send me a private message with your personal information? I do not want your information for public view. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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