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user_mn99qg
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Tuesday, June 16th, 2026 6:12 PM

Collections over a servuce i never ordered, never used and never agreed to

Two years ago o moved and called xfinity to habe my service transferred.  I was offered better rates for internet and TV, the two services I use, and I was happy.  A few mo ths later I started seeing charges for a phone service that I didnt order or ask for or agree to.  I called xfinity. Confirmed that I had never activated a line and never used it and was told this was a mistake and it would be removed from my account.  

Months later it hadn't been resolved so I called again and was reassured that I had nothing to worry about. 

Thus year I started getting harassed by TSI collections agency

.. over this account ... it has ruined my credit and now when I call xfinity im told that because this is 2 years old they cant do anything per their policy.

[Edited: "Inappropriate Language"]

HOW CAN A COMPANY JUST RANDOMLY ATTACK ITS OWN CUSTOMERS AND DESTROY THEIR CREDIT AND FINANCES????

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Updated 

7 hours ago

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XfinityMarcus

Official Employee

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2.2K Messages

7 hours ago

user_mn99qg thank you for using the Xfinity community Forums page to reach out regarding your concerns with a collection attempt. I would be happy to look a bit deeper into this line for you to ensure you are not incorrectly charged. As a consumer myself, I know how important it is to manage great credit.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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