Visitor
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1 Message
Collections/ No Balance Owed
I have been sent to collections twice (once disputed, now have a new collection) when I owe no balance on my account which has been confirmed by multiple customer service agents. They cannot seem to tell me where this mystery charge is coming from. We closed our most recent account with Xfinity January 2025 and paid our final balance in full around that time.
XfinityLinda
Official Employee
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2.8K Messages
1 hour ago
Oh, no. That does sound concerning, @user_a6gczd. You've reached the right team to investigate this for you. Please send us a Direct Message with your name and complete service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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