Visitor

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1 Message

Tuesday, August 5th, 2025

Collections Department

I turned in my equipment but I am being told this is still on my credit

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Selected Oldest First

Official Employee

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1.7K Messages

26 days ago

user_qwu9de thank you for using the Xfinity Community Forum to reach out today. I know I would want any billing concerns cleared up with my own account, so let's get a better understanding of where things stand with your own. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your messag

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