3 Messages
Collection?
My bill is on auto pay and it has a zero balance, yet I keep getting calls from TSI collection. What's the deal? I tried to contact Xfinity and am not going to set on hold indefinitely. I texted and got the auto reply "We are not able to handle your request". Their messaging app tells me it does not work. So sick of this, I am just about ready to cancel everything I have that is even remotely related to Xfinity.
EG
Expert
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119.5K Messages
27 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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328 Messages
27 days ago
Hi there @user_cwo9fw Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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