Visitor
•
11 Messages
Collection
I had service for years and always paid on time but a year and a half ago I moved to a area that Comcast didn’t provide service while under contract and was told that the Comcast wouldn’t penalize me for moving since they didn’t provide service here. This now is the second time it’s been turned over to collections? I’m disabled and this is the way Comcast treats customers! Beware!!!
Accepted Solution
CCMorgan
Gold Problem Solver
•
3.3K Messages
4 years ago
Hi, user_97bb27. We are very sorry for this experience. It's never good to be told something and expecting, and then for it to end up not happening. Especially when it comes to something like this, so thank you for bringing it to our attention. In the contract terms for the package that you agreed to, it does state that you will be penalized for breaking a contract even if Comcast service is not offered in the new location, but may I ask who/where/when you were told you wouldn't end up being changed for it? We might be able to look up a phone call and/or do some additional research to help you out.
0
user_97bb27
Visitor
•
11 Messages
4 years ago
Thank you for your response. The address was {removed PII} … I did ask Comcast to look up the phone conversation to show I am telling the truth but they told me they use the recordings only for quality control…
(edited)
12
0
Again
Expert
•
31.9K Messages
4 years ago
0
0