Collection hold

I reached out via phone and was hold there is a collection hold on the home I'm living in. A ticket was put in and I heard back this morning via text that the hold would not be lifted and ticket is closed. However no other info was given. I need to know what needs to be paid or what I need to do to get this collection hold lifted so I can get xfinity again. Phone reps have been no help.

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XfinityJosephA

Official Employee

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2K Messages

3 hours ago

Hello, how are you @Tink357? Our team can help by taking a closer look at the address and ticket. When you have a moment, please send us a direct message that includes your full name and the address you need service at. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

https://forums.xfinity.com/direct-messaging

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Tink357

Visitor

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2 Messages

It wants me to put a person 8m contacting and when I'm searching your name, it doesn't pop up

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3 hours ago

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XfinityJosephA

Official Employee

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2K Messages

Tink357 click on the pen and paper icon, and then enter “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and we'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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Billing

Tink357

Collection hold

XfinityJosephA

Tink357

XfinityJosephA

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