Visitor
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1 Message
Collection Hold
I tried to activate new service yesterday and it would not work. After doing the customer service Olympics(3 transfers and a different number to call) I finally found out that I had a collection hold. I did carry a small balance for a while but have since brought the account up to date. Today, I received 3 texts from xfinity about tickets opened for my issue(assuming rep I talked to did this for me). All tickets were reviewed and denied. My question is what happens now? Do I wait 7 days and then am allowed service then, or am I banned from having an Xfinity account going forward? Been a loyal customer for more than 2 decades and am seemingly in WiFi purgatory. What is the next step for me?
XfinityRay
Official Employee
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2.8K Messages
20 hours ago
Hi there, user_9aqqi9! Thank you for your interest in getting service set back up with us and for bringing the account up to date. We would be happy to check further on this.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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