1 Message
Collection agency
Got an email saying if I don’t pay 28.88$
it would go to a collection agency , customer support said I didn’t owe anything and that I would get the money back but the email looks completely real and when I open the Xfinity app it says your bill is past due.
XfinityBradM
Official Employee
•
655 Messages
3 months ago
@user_cub09t It can be frustrating when your final bill changes unexpectedly from what you were told! I will pull up your account so we can review the charges together. Rest assured that you’re connected with the right team to take care of all of your Xfinity questions and concerns. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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