Visitor
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3 Messages
Collection Agency Recall
Hello. I have an outstanding balance with Xfinity that was assigned to a collection agency. I would like to pay the balance of the debt directly to Xfinity and have the debt recalled from the agency and removed from my credit report. The collection agency name is CBE Group. Who does this request need to be escalated to in order to get this process started? Thank you!
XfinitySeth
Official Employee
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1.2K Messages
10 hours ago
Howdy user_okcmsn, thanks for following up with post of your own! I for sure know how important it is to keep your credit report as clean as possible, so I'd be happy to check things out on your account to let you know where things stand and what our options are 👍
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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