Collection agency overpayment

Thanks for posting on our community forums, user_3t4z7s. I can understand your concern, especially if you believe the amount paid to the collection agency exceeded the balance that was owed. We'd be happy to review the account to better understand the billing and balance history. However, to set the expectation, we are unable to directly recall a debt from a collection agency or terminate a collection agency assignment through this platform. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514