Visitor
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1 Message
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I call to cancel my wifi in July 2026 I receive an email they said they were working on it to cancel my wifi in July I receive a billing for September 2026 does it means my wifi is alreafy cancel and is September my last bill
XfinityNatalie
Official Employee
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1K Messages
10 days ago
Greetings, user_kjjf6b! Thanks for posting on our XFINITY Community forum with your cancellation billing concern. Rest assured, you have reached the right team to assist you! We can definitely take a double look at your account to ensure your final bill statement reflects the last date and has been rectified with any necessary adjustments for the cancellation. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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