U

Wednesday, July 10th, 2024 3:37 PM

Closed

closed account still receiving bills

I had 2 internet accounts for [Edited: "Personal Information"]  You know my last name.  In May I closed both accounts.  I spent 4 hours on the phone with 2 comcast reps and both accounts were closed and the 2nd rep verified this and the 2nd rep stated I would be receivng a refund because we moved from the location in April (last use)   I now went into my email and see I am still receiving bills.   I also see that my phone number is not correct but it was always correct when I had the service, so now I can't even be online to receive a call back.  Like this is all deliberate Fraud   You either get both of these accounts closed or I will file a Fraud complaint with Mercer county Sheriff and also all the State Gov't offices are right in Trenton for the Attorney G and I'm getting to a point where I am sick and tired of fraud and conjlobalist who are deliberately doing this.   I will also sue you and take a copy of all these complaints as an attachment to the suit and take it over to the State AG's office and make sure I talk and personally give a copy of this to and also contact several politicians of the same.  [Edited: "Language"]???  I better not get another bill and I was told I was going to get a refund.   I assumed all was done...  [Edited: "Inflammatory"]

Official Employee

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1.9K Messages

10 months ago

Hello user_ekbjhc

 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

2 Messages

10 months ago

Instead of editing my language... close my accounts whichwere suppose to be closed 2 months ago.  you waste my time

Official Employee

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1.9K Messages

user_ekbjhc Our mods will always edit and remove inappropriate language. Multiple instances of rule violations could result in a ban from posting here in our forums. We have a community standards policy that can be reviewed at the link below. I understand your frustration and rest assured, we want to help, but our conversations always need to align with our community standards to have access to this method of customer support. 

 

https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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