Visitor
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2 Messages
Closed account in Sept 2024 with $0 balance wrongfully sent to Sequium collections
Body:
Hello,
I am reaching out because I closed my Xfinity account in September 2024. When I cancelled, I spoke directly with a phone representative who explicitly confirmed that my account was entirely paid up, settled, and completely done.
Hello,
I am reaching out because I closed my Xfinity account in September 2024. When I cancelled, I spoke directly with a phone representative who explicitly confirmed that my account was entirely paid up, settled, and completely done.
I just received an automated alert stating that a balance was sent to Sequium Asset Solutions. I was assured my balance was $0 upon closure. I need a member of the official digital care team to please review the notes on my account from September 2024, correct this billing error, and recall this file from the collection agency. Thank you.
XfinityRaul
Official Employee
•
3.2K Messages
1 hour ago
@user_do732d Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what I can do to help sort this out.
To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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