2 Messages
Closed account has new charges
Closed, never activated account has new charges. How is this possible? Also, how can I receive a Credit due me on this same closed account?
2 Messages
Closed, never activated account has new charges. How is this possible? Also, how can I receive a Credit due me on this same closed account?
XfinityJohnG
Official Employee
•
1.4K Messages
1 day ago
Thank you for reaching out to us here @user_9pa4vb. I would be happy to check on any account charges from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityDilary
Official Employee
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1.8K Messages
20 hours ago
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