Visitor
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1 Message
Closed account - debt collection??
Hey there, I have closed my account back in January, 2023 paying $250 on top of the monthly billing and just got off the phone from waypoint telling me you guys did not close my account and I owe $615. This is ridiculous and need that fixed please.
Thank you,
[Edited: Personal Information]
XfinityJustinC
Official Employee
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2.1K Messages
10 hours ago
Hello, @user_vd03e9 thank you for reaching out over Xfinity Forums, If I was in your shoes and received the collection's notification I would feel the same way and want to get it resolved. We value your personal information, and I edited out some sensitive information we don't want on your public reply. I'd like to investigate the billing/collections concern further. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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