Visitor
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1 Message
Closed account charged after cancellation
My Xfinity service was canceled effective June 15, 2026, and the account now shows as inactive. However, a $55 automatic payment was processed on June 28. The phone system and Xfinity Assistant will not connect me with an agent because the account is inactive.
I need an official representative to verify the disconnection date, calculate the prorated refund, and confirm that there are no remaining charges.
EG
Expert
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118.8K Messages
9 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.7K Messages
9 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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