Closed Account - Billed Incorrectly

user_1u0hlg Hi! Thank you for reaching out to us for help with the account. I'm sorry that you needed to close the account, but I would be happy to assist you and make sure that your account is processed correctly. 

There are times that I have helped customers who have a statement that was posted before the account was closed which can lead to confusion since it will reflect the full billing cycle instead of the final statement which will reflect that date the account was closed and any prorated adjustments. 

What date is your statement showing posted? 

 

Please feel free to send us a direct message with your name and service address. This will allow us to privately review your account with you and ensure the adjustments are correct. 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514