Nashvillan's profile

New Poster

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1 Message

Mon, Jan 11, 2021 11:00 AM

Child opens secondary account?

someone please explain how a minor was able to start a brand new account in his parents house with the exact same address and the parents account? Is it legal to have a biding contract with someone under 18 years old that does not have parents permission? This is baffling.

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Again

Expert

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25.8K Messages

5 m ago

@Nashvillan 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.
ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @Nashvillan. We appreciate you for using the Xfinity Forum to bring this to our attention. We'd be happy to investigate your billing concerns if you haven't spoken with anyone who could help already. We'll need to gather a few pieces of information before we can proceed. Can you send a private message with your first and last name and the numbers associated with your address?  To send a message, click on my name, "ComcastChe," then click send a message. 

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