Contributor
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72 Messages
Checking back in for promotions
Checking back in to see what promotions are available as my current promotion ends in a couple weeks. Previously I was dialoguing with Customer Service via direct messaging. Thank you.
Contributor
•
72 Messages
Checking back in to see what promotions are available as my current promotion ends in a couple weeks. Previously I was dialoguing with Customer Service via direct messaging. Thank you.
Accepted Solution
XfinityBillie
Official Employee
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3.3K Messages
2 years ago
I'm truly sorry, that should have been sent via DM. I have deleted that comment and will continue to work with you via DM.
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XfinityBillie
Official Employee
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3.3K Messages
2 years ago
Hello and thank you for taking the time to reach back out to us here to look into new promotions. We'd be happy to further assist you in a DM. Please send your full name and address to Xfinity Support to get started.
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
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GRBU2
Contributor
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72 Messages
2 years ago
Is it possible to work through the DM? You must've seen my info there. I don't want anything different than what I have now. I don't really want my personal details shared in these shared forums please.
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