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user_dz215c
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Visitor

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Friday, August 28th, 2026 10:59 PM

Checking account discount

Hello,

I changed the payment method for my Internet bill back to my checking account and routing number two weeks ago, but I'm still not seeing the $10 discount on my bill. Why is this?

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48 minutes ago

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EG

Expert

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120.3K Messages

7 hours ago

Moved here.

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XfinityBenjaminM

Official Employee

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3.3K Messages

48 minutes ago

 

user_dz215c Hi there! Thank you for reaching out. We'll be happy to take a look at your account and see why your Auto Pay discount is not applying. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forum Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We'll respond to your DM shortly, but please remember to follow the process going forward.

 

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